Mystery Shop Network New Zealand is a unique consulting company. Our objectives are to measure and quantify clients' customer service through employee performance and to research our clients' competitors.
Mystery Shop Network New Zealand is highly regarded in the market research industry and is committed to meeting both quality assurance and ethical standards. We are members of the international Mystery Shop Providers Association and adhere to their high standards. See www.mysteryshop.org.
Our company utilises anonymous, unannounced and unbiased Mystery Shoppers to undertake comprehensive surveys throughout New Zealand. Our extensive country-wide Mystery Shopper network is complemented by experienced management.
Mystery Shop Network New Zealand reports provide an effective tool in evaluating client personnel and identifying training requirements. In reviewing results with employees, management can provide feedback, plus clarify company procedures, policies and expectations. Furthermore, the knowledge of a Mystery Shop programme motivates employees to provide excellent service at all times, while providing management with unbiased reports.
Our mystery shopping surveys can be fully customised in order to assist our client's needs and meeting their goals regarding employee performance and training as well as increasing sales through improved customer satisfaction. We also offer a Standard Compliance Check package which provides cost effective standard reports in each area of service you choose. An ongoing mystery shopping programme ensures that issues that may have been identified by the initial mystery shop can be remedied, then subsequent mystery shop checks measure the change. A monthly score is an undisputed strong motivational tool.
Generally, clients' programmes are channelled via our suite of secure websites through which we manage the process - with clients able to monitor results as the work progresses, review reports online etc. We pride ourselves with providing fast turn around for reports and analysis. We help you keep going with regular mystery shop checks as well as assist you with employee awards and incentive programmes if required. We take a proactive approach to help you find ways to keep your business ahead of the competition.
Contact us to discuss your requirements.
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Remember ... it takes months to find a customer, seconds to lose one!